Privacy Policy

Last Updated: 12th March 2025

1. Contact Details

(Address intentionally omitted.)

2. The Type of Personal Information We Collect

We collect personal information that you voluntarily provide when you:

  • Complete the form on our website (e.g., requesting a callback).
  • Contact us by phone or in person.

Depending on your interaction with us, the types of data we may collect include:

  1. Name
  2. Phone Number (if you provide it for callbacks)
  3. Email Address (if you choose to provide one)
  4. Analytics Data: Via Google Analytics 4 (GA4), which may collect IP addresses, device and browsing information, and other data for performance and analytics purposes.
  5. Cookies: We use both functional and analytics cookies. You will see a cookie banner on our website detailing your cookie preferences.

We do not collect any special category data (e.g., health, religious beliefs) unless you explicitly provide it, and we do not intend to store or process such data.

3. How We Obtain Personal Information and Why We Use It

Methods of Collection

  • Online Form: When you fill out our contact or callback form on the website.
  • Phone or In-Person: If you call or meet with us, we may note down details relevant to providing our services.
  • Website Analytics: GA4 captures usage data (e.g., pages visited, time on site) to help us understand user behavior and improve our website.

Purposes of Processing

We use the personal information you provide for:

  1. Providing Our Services: Including scheduling callbacks, responding to your inquiries, and generating quotes for property services.
  2. Communication: To follow up regarding requests or questions you submit via phone, in person, or online.
  3. Accounting and Record-Keeping: Maintaining accurate internal records.
  4. Website Improvement and Analytics: Using GA4 to monitor and improve the functionality and user experience of our website.
  5. Potential Marketing: While we do not currently send marketing emails or newsletters, we reserve the right to use aggregated data for internal research or, if you have provided explicit consent in the future, to inform you of relevant updates.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing personal data:

  • Consent: You give consent, for instance, when you fill out our callback form or accept analytics cookies. You can withdraw consent at any time by contacting us at propertydoctor999@yahoo.co.uk.
  • Contractual Obligation: We need certain personal details to fulfill our service agreements (e.g., producing quotes or scheduling site visits).
  • Legitimate Interests: We may process data for certain legitimate business purposes, such as basic analytics, web security, or to maintain accurate business records, provided these interests are not overridden by your rights and interests.

5. Who We Share Your Personal Data With

We may share your personal information with third parties that help us operate our business, including:

  1. Website Hosting Providers: To host and maintain our website.
  2. Analytics Services: Google Analytics 4 (GA4) collects usage data.
  3. Service Providers: Individuals or companies providing technical support or maintenance.

All third-party providers are required to handle your data in compliance with applicable data protection laws.

6. International Transfers

Some of our service providers (including Google) may process data in countries outside the UK/EEA. When this occurs, we ensure suitable safeguards, such as Standard Contractual Clauses, are in place to protect your data.

7. How We Store Your Personal Information

We take the security of your personal data seriously. Our measures include:

  1. Encrypted Website: Our website uses SSL/TLS encryption to protect data in transit.
  2. Secure Devices: Personal data may be stored on a private, secure device accessible only by the business owner.
  3. Restricted Access: Only those who need access to your information to perform their job functions can retrieve it.

8. How Long We Retain Your Data

We retain your personal data for 1 year from the date of your last interaction with us or the conclusion of our services—whichever is later—unless we are required by law to retain it longer. When no longer needed, data will be securely deleted or anonymized.

9. Your Data Protection Rights

Under UK data protection law, you have the following rights (subject to certain exemptions and limitations):

  1. Right of Access: Request copies of the personal information we hold about you.
  2. Right to Rectification: Ask us to correct inaccurate or incomplete data.
  3. Right to Erasure: Request we delete your personal information when there is no compelling reason for its continued processing.
  4. Right to Restrict Processing: Ask us to temporarily halt the processing of your data.
  5. Right to Object: Object to certain types of processing or withdraw consent where processing is based on consent.
  6. Right to Data Portability: Request your data in a commonly used format to transfer to another organization.

To exercise these rights, please contact us at propertydoctor999@yahoo.co.uk. We will respond to your request within one month of receiving it.

10. How to Complain

If you have concerns about our use of your personal information, you can contact us directly at propertydoctor999@yahoo.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO’s contact details are:

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113
Website: https://ico.org.uk

11. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website with a new “Last Updated” date.

If you have any questions, comments, or need further clarification regarding this Privacy Policy, please contact Andrew Perry at propertydoctor999@yahoo.co.uk.